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Manager Volunteer Program

Company: Cleveland Clinic Martin Health
Location: Stuart
Posted on: November 17, 2021

Job Description:

Directs all volunteer services such as oversight for recruiting, training, and placing volunteers in the various departments; maintaining communication with all volunteers as well as the staff; monitoring and evaluating volunteer activities and services, including required competencies; and preparing all reports about volunteer service hours required for accreditation and/or reimbursement.

Responsibilities:
Manages all volunteer programs
Manages the work activities of the Volunteer Department.
Recruits, interviews, hires, orients, and trains volunteers; evaluates performance and provides feedback. Makes personnel action recommendations (e.g., disciplinary, discharge).
Creates an environment conducive to a satisfying volunteer experience by facilitating conflict management and resolution as needed, and serves as a problem-solving resource for volunteers.
Implements a program of patient satisfaction surveys to monitor activities of volunteers, including direct volunteer-patient contact.
Provides ongoing recognition of volunteers and volunteer groups via thank you card, birthday card program, illness follow up, and writes nomination of volunteers for various department awards as well as community, local, and state awards and recognition.
Provides oversight and coordination of fundraising campaigns and events.
Works collaboratively with community to engage in special programs and services
Maintains a record keeping system, computer data, sign-in sheets, and data reporting forms to meet reporting requirements of funding sources and prepares monthly statistics, quarterly and annual reports of volunteer hours of service.
Provides updated information on changes in recruitment and training of volunteers and gives updated information on changes in policy and procedure for the volunteer department to HR Leaders.
Represents the facility at functions as assigned, maintains membership in appropriate professional organization, and serves on appropriate committees of these organizations.
Participates in information exchange and volunteer recruitment consultations with regional volunteer programs within Cleveland Clinic and provides information for various newsletters when requested.
Updates policies and procedures for the volunteer department as needed, identifies organizational and departmental needs, and initiates solutions for improvement.
Evaluates outcomes of special events via meetings with staff and volunteers serving in chairperson roles.
Compiles a monthly volunteer newsletter communicating the needs of the department and any updates on changing policies or/and procedures within the department.
Maintains competencies specific to the population served.
Follow hospital/system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code, and display of ID badge, and safety.
Other duties as assigned.

Education:
Bachelors degree in business or Healthcare related field.

Certifications:
None required.

Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.

Work Experience:
A minimum of three years of experience as a manager in Healthcare or related discipline or equivalent combination of experience and education.
Additional years of experience may offset degree requirement.
Interpersonal skills in relating to people, ability to team build.
Proven people management skills, ability to handle multiple tasks, strong communication, writing, and public relation skills required.
Interest in and understanding of home health care and hospice services necessary.
Patience and the ability to teach people of varying education levels necessary.

Physical Requirements:
Typical physical demands include a high degree of dexterity to produce materials on a PC; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying from 5 to 15 pounds.

Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.

Location: Cleveland Clinic Martin Health - 259650 - Volunteer Services
Schedule: Full Time, Day shift, 40

Keywords: Cleveland Clinic Martin Health, Palm Beach , Manager Volunteer Program, Executive , Stuart, Florida

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