General Manager Signature Restaurant - The Butcher's Club by Jeremy Ford PGA National Reso
Company: PGA National Resort & Spa
Location: Palm Beach
Posted on: May 14, 2022
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Job Description:
The GM of our Signature Restaurant, located in PGA National
Resort is a representative that maintains a patient and positive
attitude. They hold the team accountable for top tier results and
are passionate about food and hospitality. The General Manager
works with pride and must have a tremendous work ethic that sets
the tone for the team.
RESPONSIBILITIES
-Leads, coordinates, coaches, and directs the Executive Chef, FOH
Managers, and Sous Chefs
-Sources and hires all team members in conjunction with Chefs and
Department Managers
-Maintains a high level of Guest satisfaction and reacts instantly
in deviations from anything less than a 5 Star experience
-Trains and validates new Managers, as well as provides ongoing
training and coaching to existing managers
-Schedules Managers and Chefs with balance for proper coverage,
effectiveness, and fairness
-Holds weekly Manager and department meetings
-Coaches, develops, and holds accountable FOH Managers and Chefs on
training and educating
-Holds team accountability to policies and procures set forth by
American Social
-Keep a clear line of communication within the team as well as with
Director of Operations, Corporate Chef, and Director of
Marketing
-Manages controllable costs to goal and is responsible for the
overall restaurant P&L results.
-Produces actions plans to achieve desired results and hit all
financial goals when opportunities arise
-Oversees food and beverage cost results ensuring costs are run to
goal or better. This is achieved through managing standards and
holding Bar Manager and Executive Chef accountable for results
-Performs accurate inventories and clearly communicates food and
beverage cost to Leadership
-Responsible for implementing and holding strict standards for
safety and sanitation as well as overall restaurant
organization
-Understands seasonal and local business trends and creates
accurate projections allowing for proper planning of budgets,
labor, and cost of goods
-Approves all department schedules and ensures they are written to
budget
-Reviews all food and beverage related reports, follows up on
issues, and communicates opportunities within the team and with
Leadership
-Manages the accounting and scheduling systems
-Performs Ready for Revenue and Quality Checks to ensure the
restaurant is properly set, food is properly prepared, equipment is
functioning, staffing is correct, and are set up for successful
shifts
-Works directly with the Event Coordinator on all events, parties,
and catering
-Works with Marketing on executing PR events often representing
American Social at these events
-Holds team members to the proper Image and Appearance Guidelines
including proper hygiene
-Monitor guest satisfaction measurements including Yelp and other
reputation management as one tool to identify successes and
challenges
ABILITY TO:
-Lead with integrity and respect
-Be adaptable to a changing environment
-Clearly communicate to all levels of the organizations
-Manage team of 12 managers and up to 150+ hourly team members
-Hold 1 on 1's and communicate areas of opportunity and
development
-Bring creative ideas to build sales and overall brand
improvement
-Work in an organized manner
-Multi-task and have a great sense of urgency with changing
priorities
-Work independently as well as in a team environment
-Work under pressure and meet deadlines
-Maintain a professional and polished appearance
-Follow Company Budgets and established goals
-Succeed in a fast pace environment
-Prioritizes projects and solicitates direction when necessary
-Work nights and weekends
-Work 12+ hours shifts as necessary
EDUCATION AND SKILLS:
-5 years General Manager or Multiunit Management experience in a
Full Service, High-Volume Restaurant
-Strong communication and leadership skills
-Experience with back office and POS systems
-Proficient in P&L analysis and various reporting
-Advanced organizational skills
-Hospitality Degree is a plus (Associates, Bachelors, Certificates,
etc.)
-Serv Safe Certified
-Strong knowledge of proper food handling and sanitation
standards
-Proficiency in Microsoft Office
Keywords: PGA National Resort & Spa, Palm Beach , General Manager Signature Restaurant - The Butcher's Club by Jeremy Ford PGA National Reso, Executive , Palm Beach, Florida
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