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Account Manager - West Palm Beach, FL

Company: Grupo EULEN
Location: Palm Beach
Posted on: August 4, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Palm Beach International Account Manager, will keep operations at our airport running smoothly through planning, organization and supervision.Job overview and responsibilitiesFocus on leading and developing the skills of front-line co-workers in our Wheel Chair, Baggage and Skycap departments with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelinesEnsure consistency on operational, service and product deliveryLead performance dialogues with front-line co-workers to review metrics, performance boards and issues boardsDevelop and support standard work and continuous improvement processesOversee and support the performance of a team, zone or cellFocus on performance issues with the goal of changing co-worker behaviorSet expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelinesServe as subject matter expert on safety, service and proceduresTeam Leadership ActivitiesEngage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communicationsEngage and recognize external customersMonitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standardsMonitor the performance of a team, taking actions as necessary, to ensure daily goals are metAssess and delegate the appropriate work tasks to Leads/CoordinatorsIdentify issues and engage in structured problem solving to assist front-line co-workers in accomplishing workDevelop and implement standard work and continuous improvement processesSet expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and productProvide front-line co-workers with regular coaching, feedback and recognition, as appropriateDevelop skills of front-line co-workers by coaching on performance, as it relates to customer service and productsCommunicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shiftsServe as a subject matter expert on service and proceduresPerformance Management ActivitiesDevelop actions plans to affect behavior change (e.g. dependability, overall job performance)Provide technical guidance and interpret company guidelines and procedures and assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistentlyIdentify, address and issue appropriate and timely corrective action in accordance with guidelinesConduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issuesRecognize and document excellent performancePartner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to client's customersParticipate in peer, safety and accident review boardsConfront and address inappropriate behavior and performance issues with specific feedbackAdministrative ActivitiesComplete all mandatory regulatory and Company required documentation of activitiesDocument performance issues into case management systemAttend division/unit/group meetingsParticipate on collateral projectsEmail/Voicemail follow upRequiredBusiness Acumen/Continuous ImprovementCustomer FocusConflict ResolutionAccountabilityTeamworkEngagement/MotivationSafety orientationPlanning/multi-taskingExperience leading and influencing a team and customer service experienceStrong written and oral communication skillsConflict resolution and decision making, with the ability to leadExperience supervisingProficient in IT systems and common software appropriate to work groupMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is essential function of the positionPreferredBachelor's degree and/or 5+ years equivalent work experienceEqual Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBTEulen America is an Equal Opportunity Employer. Employment will be subject to criminal background check, physical examinations, drug testing, and reference checks.

Keywords: Grupo EULEN, Palm Beach , Account Manager - West Palm Beach, FL, Executive , Palm Beach, Florida

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