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Dedicated Service Account Manager - West Palm Beach, FL

Company: UnitedHealth Group
Location: Palm Beach
Posted on: March 18, 2023

Job Description:

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.

This role is equally challenging and rewarding. Within a high - volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires The Service Account Manager acts as a customer advocate to resolve escalated and complex issues.

This position is full - time (40 hours / week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Our office is located at Palm Beach County Board of County Commissioners, 100 Australian Ave., Suite 200, West Palm Beach, FL, 3340.

Primary Responsibilities:

  • Provide expertise and customer service support to members, customers and / or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • High School Diploma / GED (or higher)
    • 4+ years of direct client facing customer service experience and / OR account management experience
    • Knowledge of Medical terminology
    • Experience in Claims Payments, Claims Adjustments, OR Enrollments
    • Experience with using Microsoft Word (creating and editing documents), Microsoft Excel (general spreadsheet navigation, sorting, and data entry), Microsoft PowerPoint (basic presentations), and Microsoft Outlook (manage emails and calendars)
    • Ability to travel locally up to 10% of the time
    • Ability to work any shift between the hours of 8:00 AM - 5:00 PM
      Preferred Qualifications:
      • ISET Claims Systems experience
      • UNET Based Programs experience (CES, TOPS)
        Soft Skills:
        • Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product
        • Effective Written and Verbal Communication skills
        • Experience with communicating complex problem - solving scenarios with a client and internal stakeholder
          Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Palm Beach , Dedicated Service Account Manager - West Palm Beach, FL, Executive , Palm Beach, Florida

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