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Private Wealth Management Business Service Officer

Company: Morgan Stanley
Location: Palm Beach
Posted on: May 24, 2023

Job Description:

Private Wealth Management Business Service Officer

Job Number: 3232390

POSTING DATE: Mar 3, 2023

PRIMARY LOCATION: Americas-United States of America-Florida-Palm Beach

EDUCATION LEVEL: Bachelor's Degree

JOB: Wealth Management


JOB LEVEL: Professional



Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.


People Management and Communication

Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures

Lead, mentor, and supervise a team of Support and Service Professionals

Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex

Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals

Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution

Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls

Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs

Manage and oversee Support Professionals coverage for Financial Advisors in the Branch

Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements

Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion

Operational Oversight

Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies

Facilitate and manage resolution of client inquiries/requests

Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies

Additional operational oversight may be required

Administer other duties as delegates by the Complex Business Service Officer



Education and/or Experience

Bachelor's degree required or equivalent education

Previous industry experience

Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)

Other licenses as required for the role or by management


Effective written and verbal communication skills

Strong attention to detail

Ability to prioritize and resolve complex needs and escalate as necessary

Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies

Evidence of strong leadership and talent development capabilities

Previous supervisory experience preferred

Exceptional organizational and time management skills

Exceptional conflict resolution skills

Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex

Knowledge of Firm's Risk & Compliance policies

Ability to think strategically

Reports To:

Complex Business Service Officer

Direct Reports:

Support Professionals

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Keywords: Morgan Stanley, Palm Beach , Private Wealth Management Business Service Officer, Executive , Palm Beach, Florida

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