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General Manager - Hotel

Company: TLPB Hospitality
Location: Palm Beach
Posted on: September 14, 2023

Job Description:

The Purpose / Cause / Passion of TLPB Hospitality managed hotels is to provide guests with a value-oriented experience among a diversity of lodging options (value to luxury) while providing exceptional financial returns to the owner.

Position Purpose / Principal Responsibilities:

The purpose of this position is to lead the 134 room, luxury beachfront resort and spa team in compliance with Marriott Autograph resort standards giving guests a memorable Palm Beach resort experience while providing the owner with above-market returns on the asset. The General Manager will inspire the team of hospitality professionals to enjoy working at Tideline Palm Beach such that it is reflected in the guest experience. The General Manager will have a disciplined yet warm demeanor ensuring compliance with the exceptionally high Marriott Autograph resort standards while balancing the charm and indigenous qualities of Tideline Palm Beach as a luxury beachfront destination.

Our Core Responsibilities to Each Other and Our Guests / Patrons:

--- Leave people and places better than you found them.

Example of Duties / Essential Functions:

--- Lead the operations team to meet all financial objectives, provide an extraordinary guest experience, and create / foster a culture for team members to love where they work.

--- Set the culture for leadership team AND hourly team members of leaving people and places better than you found them.

--- Lead with a hands-on approach, focused on getting things done quickly and accurately.

--- Work with Marriott and all available channels to fill the hotel with group and leisure room nights, local catering, and spa appointments.

--- Hire best-in-class leaders who are disciplined and compassionate who understand the balance of operations and profitability.

--- Regularly interact with the Regional Director of Operations and owner ensuring clear communication regarding the operations and status of the resort.

--- Micromanage costs using all TLPB tools ensuring all KPIs are at or below budgeted or reforecasted levels.

--- Lead the Senior Leadership Team using the Traction methodology to keep team focused on objectives and achieving all targets.

Supportive Functions:

--- All aspects of the hotel operation; leading the team to meet targets and objectives.

--- Participate in Palm Beach County Hotel Association activities to drive tourism to Palm Beach County but targeting Tideline Palm Beach. Participate in the Palm Beach Chamber of Commerce meetings to drive business to Tideline Palm Beach. Note these activities are NOT to deter from overseeing the day-to-day operations of Tideline Palm Beach.

Physical Requirements:

(Frequency key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking, Standing Constant

Climbing Stairs Occasional

Crouching/Bending/Stooping Rare

Reaching Occasional

Grasping Occasional

Pushing/Pulling Rare

Near Vision Constant

Far Vision Rare

Hearing Constant

Talking Constant

Smell Rare

Lifting/Carrying Rare up to 20 lbs.

Safety Requirements:

It is doubtful you will need any Personal Protective Equipment (PPE) to perform work duties that may have the potential of risk to your health or safety. If so, the hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to replace defective, damaged, or lost PPE, or equipment that does not fit for your personal use. Note, as General Manager, you might be on the receiving end of team members informing you of defective, damaged, or lost PPE. It is the General Manager's responsibility to ensure all team members are properly equipped to perform their roles in a safe manner.

Organizational Relationships:

Positions directly reporting to this position (titles):

--- Director of Sales & Catering.

--- Assistant General Manager

--- Director of Food and Beverage

--- Engineering Manager

TLPB Corporate and Partner Positions directly working with this position:

--- Labor and Operations Analyst (payroll & operational analytics).

--- Marriott Revenue Manager

--- Marriott Digital Marketing

--- Third party accounting firm

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

--- Entrepreneurial skills: ability to lead a small business and drive results with support but minimal oversight.

--- Prior experience with Marriott's eco-system such that all brand resources are leveraged to the maximum benefit to Tideline Palm Beach.

o Group and catering revenue production.

o Revenue management.

o Digital marketing.

o Team member training resources.

o All other Marriott resources not listed but beneficial to the success of Tideline Palm Beach.

--- Ability to set leadership team's priorities, milestones and meet KPIs and targets.

--- Strong understanding of rooms revenue management inclusive of rate setting, STR analytics, supply and demand manipulation and Tideline Palm Beach's position in the market to drive maximum RevPar. And how to leverage Marriott's services for both revenue management and digital marketing to maximize RevPar.

--- Strong understanding of food and beverage operations. Executing a concept, menu development (both food and beverage), pricing, steps of service, low food and beverage cost of sales, matching labor cost to service levels, OS&E commensurate with concept and costs. The General Manager is expected to work with the Director of F&B to deliver an extraordinary F&B product to guests, groups, and catered events.

--- Strong understanding of resort amenity operations (pool, beach, and Spa). And how these amenities integrate into the Tideline Palm Beach guest experience while contributing to the profitability of the resort.

--- Ability to read, write and speak English.

--- Ability to communicate effectively compassionately, concisely, and definitively with guests and team members verbally and / or in writing.

--- Ability to follow all safety procedures / standards and able to recognize and act in emergency situations.

--- Ability to multi-task (address multiple projects at once).

--- More than proficient use of the Microsoft Suite of applications (Excel, Word, PowerPoint, other).

--- Ability to draft reports as requested.

Qualification Standards


4 years of college, business or hospitality degree preferred.

Keywords: TLPB Hospitality, Palm Beach , General Manager - Hotel, Executive , Palm Beach, Florida

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