Trainer - Clinical Education Coach - East Coast FL

Company: UnitedHealth Group
Location: Stuart
Posted on: January 20, 2023

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
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The Team Member Development Clinical Education Coach I is responsible for supporting the ongoing development, implementation, and evaluation of company initiatives by providing clinical and non-clinical education and training to both clinical and non-clinical teammates. The TMD Clinical Education Coach I support initiatives including, but not limited to, patient care workflow redesign, pilot projects, skills competency validation and training, new team member orientation, and expansion of the organization's clinical and non-clinical policies and procedures.
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If you are located in the Orlando, FL area, you will have the flexibility to Work from home and the office in this hybrid role* as you take on some tough challenges.
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Primary Responsibilities:

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• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
  
• Represents the Company in a professional manner, following all Company policies and procedures
  
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  
• Partners with center and corporate teammates to drive the success of the clinic through co-ownership of the clinics performance results
  
• Serves as a resource and consultant to identify and assist with training and development needs
  
• Provides initial and ongoing clinical and non-clinical training support for appropriate teammates in the clinics
  
• Supports and exemplifies core values
  
• Participates in the planning, design, implementation, revision and delivery of training curriculum, job aides, resource manuals and skills validation tools
  
• Independently develops clinical competencies used for on-the-job training as well as skills validation tools for both new hires during New Team Member Orientation and existing staff during annual competency validation
  
• Independently develops and implements remediation tools and programs for learning deficits identified during training
  
• Works in collaboration with other departments to develop clinical and non-clinical education sessions
  
• Reviews clinic performance reports and identifies areas and/or processes that need improvement and will lead to positively impacting future clinic performance results
  
• Independently performs annual (and as needed) Clinical Skills Assessments for Medical Assistants in the centers, including coaching and needs assessment sessions
  
• After each clinic visit that includes a performance assessment, completes an evaluation form, and reviews findings with Center leadership
  
• Serves as a subject matter expert in new product testing and supports the implementation process, as needed
  
• Serves as a subject matter expert with clinic startups, acquisitions, and affiliate support as needed
  
• Supports Manager and participates/supports Departmental goals with projects and committee attendance
  
• Works closely with other members of the Team Member Development Team to assure compliance with all Company policies and procedures; Florida Nurse Practice Act; OSHA; HIPAA; other regulatory agencies
  
• Performs additional duties as assigned
  
• Must have consistent, punctual and reliable attendance
  
• Frequent local travel
  
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  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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  Required Qualifications:
  
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  • High school diploma or GED -
    
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
    
  • Basic Life Support for Healthcare provider and/or ACLS (AHA) or American Red Cross CPR certification, or ability to obtain within 90 days of employment
    
  • Ability to obtain Basic Life Support Instructor Certification (AHA) within first year of employment if not currently certified as a BLS Provider
    
  • 3+ years working in either an acute care or primary care setting
    
  • 1+ year of experience in training patients and/or staff members
    
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Webex
    
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
    
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    Preferred Qualifications:
    
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    • Experience training in medical facilities
      
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      Knowledge, Skills, Abilities:
      
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      • Computer literate and proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Webex
        
      • Possesses excellent verbal and written communication skills
        
      • Possesses strong interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
        
      • Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles
        
      • Possesses ability to effectively define expectations and educate and support all levels of clinical staff both clinical and non-clinical, including clinic management with consistent training, coaching and mentoring
        
      • Ability to present training material to individuals and both small and large groups via teleconferences, in person, or utilizing web casts
        
      • Customer service oriented
        
      • Strong written and verbal communications skills; Able to communicate effectively with team members and leaders at all levels, physicians, and other customers
        
      • Effective coaching and mentoring skills
        
      • High degree of self-motivation, commitment and integrity
        
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        To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
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        Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)
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        OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
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        *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
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        Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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        OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
        #OptumCorp

Keywords: UnitedHealth Group, Palm Beach , Trainer - Clinical Education Coach - East Coast FL, Healthcare , Stuart, Florida