Customer Service Specialist

Company: Boston Document Systems
Location: Lake Worth
Posted on: July 30, 2022

Job Description:

Job Description Boston Document Systems (BDS) redefines today---s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. The Opportunity BDS is seeking a Customer Service Specialist reporting to the Director of Customer Service. This position will support the BDS outside service technical support team by way of taking incoming calls from BDS customers looking to connect with the service technician or order supplies for their business office equipment and at the same time supporting the technicians by updating customer---s with ETA for the technician or incoming parts. This position offers great opportunity for advancement and further career development. BDS has been growing rapidly over the past 10 years and the trajectory of our growth pace continues to accelerate. The candidate must be able to operate in a fast-paced environment with a high level of phone support skill, communications, organization and detail. Your Impact at BDS Work closely with the Customer Service Manager and Director of Customer Service to log, manage and respond to customer support needs. Process incoming customer requests for supplies, support and service needs. Respond to client incoming requests via customized email responses and strategize to meet the individual specialized needs and requests of each client. Log and Report notes and activities regarding incoming service requests keeping a detailed record of contact names, phone numbers, email addresses and notes regarding specific needs. Collaborate with BDS field technical on-site service repair technicians, scheduling on-site service calls and remote technical fixes for clients and technicians. Schedule and monitor service dispatch calls with third-party technicians throughout USA Assist in quality improvement initiatives Carry out goals, initiatives and expectations set by management. What You---ll Need to be Successful Experience working within a customer support department supporting the technical needs of clients such as office equipment repair, IT, manufacturing equipment, service-based business or related industry preferred but not required. Excellent communication skills A strong attention to detail and highly efficient organizational skills. Ability to collaborate effectively with clients, team members and management. Excellent listening skills Efficient phone skills Strong systems skills including Excel, Microsoft office Strong email and writing skills Proven experience working within a busy incoming call center supporting business client needs. 3 Years of experience as a Customer Service representative Within a Call Center or equivalent environment preferred. What BDS Brings to the Table Health insurance, vision, dental and supplemental insurance Opportunity for advancement Generous PTO Plan Company Outings and Events Highly Focused on developing the careers of every BDS employee. 401(k) plan and company match Generous compensation Full Time Company Website: Bdsdoc.com Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees. We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities. Boston Document Systems is an equal opportunity employer. Company Description Boston Document Systems (BDS) redefines today---s office with highly innovative and cutting edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.

Keywords: Boston Document Systems, Palm Beach , Customer Service Specialist, Hospitality & Tourism , Lake Worth, Florida