Technical Service Coordinator/ Dispatch
Company: IT Solutions of South Florida
Location: Lake Worth
Posted on: November 18, 2021
We are looking for the new voice of the Help Desk at I.T.
Solutions of South Florida! I.T. Solutions of South Florida is an
award-winning Managed Service Provider located in downtown Lake
Worth, FL. We have an immediate opening for a dynamic Technical
Service Coordinator to provide customer service to our managed
clients, triage help desk tickets and schedule our team of friendly
engineers. We pride ourselves on our office camaraderie, with just
a hint of irreverent sarcasm and a lot of laughter. This role can
be intense at times, and we do work hard, but never at the expense
of maintaining a healthy work/life balance. We seldom miss a
Thirsty Thursday opportunity! Job Description * Act as the first
point of contact for our managed clients in need of technical
service. * Monitor phones and ticketing system (ConnectWise) for
new tickets. * Prioritize, assign, and schedule service tickets for
our engineering team. * Monitor the engineering schedules to ensure
prompt service. * Manage client expectations of service as needed.
* Maintain our excellent customer service, perception, and
satisfaction. * Office hours are 8 am to 5 pm, Monday through
Friday. (Working more than 40 hours is discouraged.) Requirements *
Self-motivated with the ability to work in a fast-moving
environment. * Familiarity with ConnectWise or other ticketing
systems is strongly preferred. * Provide exceptional and responsive
customer service. * Communicate effectively and work closely with a
team of engineers. * Available to work full-time in an office
setting. This is not a remote position. * Basic computer and Office
program knowledge. Experience Customer service experience required.
Technical knowledge is preferred. Benefits Our unique company
benefits include group healthcare coverage including vision and
dental, paid vacation and holidays, training opportunities, and
special company events and celebrations in an inviting and friendly
work environment with the latest technology.
Keywords: IT Solutions of South Florida, Palm Beach , Technical Service Coordinator/ Dispatch, IT / Software / Systems , Lake Worth, Florida
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