Patient Service Representative I- MMG
Company: Cleveland Clinic
Location: Palm City
Posted on: May 3, 2021
I. Basic Purpose:
Checks insurance coverage, contacts companies, interviews
patient, types and post payments, handles scheduling of exams and
testing. Ambassador for practice or center in patient relationship.
Must create a sense of efficiency, caring, trust and
professionalism with the patient and family.
II. Major Duties and Responsibilities:
Complies with established corporate and departmental policies,
procedures, objectives, quality assurance methods, and safety
codes. Demonstrates compliance with licensing, regulatory and
accrediting agency provisions as required.
Consistently demonstrates appropriate and professional
communication behavior toward patients, customers, and coworkers.
Cooperates with Management and peers to promote an environment of
teamwork and collaboration.
Coordinates all scheduling of physical exams, sick visits, and
drug testing, prepares and enters demographic registration data
into computer system, ensures that insurance information is
complete, provides information regarding payment in accordance with
corporate credit and collection policies. Communicates with public
to provide explanations for problems or questions and initiates
appropriate action to resolve complaint.
Greets and receives scheduled patients, verifying the
registration data as appropriate, ensures patients or guardians
understand and sign necessary registration forms.
Coordinates patients leaving, selects and enters appropriate CPT
code for patient visits into computer system, receives and posts
patient payments for co-pays, deductibles, etc., totals receipts,
reconciles totals when/if errors are found, prepares bank deposit,
issues petty cash as approved.
Exhibits professional work habits such as keeping area neat and
organized. Helps to provide training to all new personnel.
Cross-trains in other area of department and is able to perform the
responsibilities associated within this area.
Interface with all levels of personnel, department contacts
(patients or visitors), co-workers and members of the community as
a personal representative of the practice or center.
Attends meetings, seminars and in-service training as required
and performs other duties as directed.
Maintains annual mandatory education requirements specific to
position as mandated by Martin Health System.
- Performs all other duties as assigned or requested.
III. Minimum Requirements (experience, training, and
To effectively fulfill this position, candidate must meet the
> High school diploma or equivalent education; additional
courses in business office practices preferred.
Knowledge of computer literacy and medical terminology, ability
to communicate well with others in a prompt, efficient and accurate
manner. Ability to work effectively with a multidisciplinary
Keywords: Cleveland Clinic, Palm Beach , Patient Service Representative I- MMG, Other , Palm City, Florida
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