I. Basic Purpose:
The Comprehensive Stroke Program Coordinator is responsible for
serving as the day to day facilitator within the Stroke Program and
will coordinate the development, implementation, and organization
of all elements of the clinical program for the designated service
line. Responsible for serving as liaison between physicians,
administration, staff, volunteers and patients while tracking the
progress for the program and identifying areas for improvement.
Responsible for patient education, coordination of patient
activities, and programmatic activities within the stroke
II. Major Duties and Responsibilities:
Demonstrates professionalism in all interactions and
communications, frequently requiring discretion, judgment and
initiative. Effectively handles multiple situations concurrently.
Assists with emergency situations, departmental patient volumes,
and supports the Associates in direct care.
Demonstrates an expert level of clinical nursing specialty
practice through assessment, planning and coordinating complex
Complies with established corporate and departmental policies,
procedures, objectives, quality assurance methods, and safety
codes. Demonstrates compliance with licensing, regulatory and
accrediting agency provisions as required.
Consistently demonstrates appropriate and professional
communication behavior toward patients, customers, and coworkers.
Cooperates with Management and peers to promote an environment of
teamwork and collaboration.
In collaboration with the Service Line Administrator (SLA) and
the Medical Director/Physician Leaders for the Program, reviews
outcomes and identifies opportunities to improve performance.
Based on evidence and outcomes from best practice programs and
industry data, identifies opportunities for further development of
services and programs to meet the specific needs of the program
Facilitates program development and oversees the day to day
patient management with the program, working with clinical teams at
all sides where the program provides services.
Collaborates with physicians to develop and maintain
standardized systems of care including community/pre-hospital, post
hospital, and discharge coordination.
Act as clinical liaison between the hospital and physician's
Ensures clinical care is implemented within state regulatory
requirements and appropriate practice acts, identified standards as
well as Cleveland Clinic Martin Health policies and procedures.
Maintain effective communications with team members and health
Promote and support timely patient flow standard work through
all phases of care in collaboration with Case Management. Engages
Staff during daily huddles, discuss and promote clinical outcomes
standards, patient experiences and safety. In collaboration with
Clinical Coordinators, monitors bedside handoff communication,
discharge time out tool, and Whiteboard use.
Facilitates and fosters interdisciplinary collaboration in
patient care delivery. Contributes and/or leads multidisciplinary
rounds and/or huddles. Oversight of ongoing multidisciplinary
clinical team meetings for the service line program.
Working with Clinical Leaders, make rounds on patients and
physicians during shift to ensure care is being delivered according
to plan. Assess, monitor and corrects any issues with Core
Build relationships successfully with various internal and
external stakeholders. Acknowledges and utilize volunteers.
- Serve as the clinical resource for service line care best
practice programs by:
a. educating nurses and physicians,
b. monitoring patient care in real time, and
c. advocating for necessary elements of care.
Develop and help maintain evidence-based, standardized care
plans/pathways with physician leaders and other key clinical
Ensure appropriate educational programs and resources are
available for patients and families. Responsible for developing and
overseeing appropriate classes direct to individuals in the service
line population. Coordinates distribution of teaching material to
physician's offices. Oversees the development and ongoing editing
of all program forms and materials.
- In collaboration with the SLA, the Chief Quality Officer, and
Physician Leaders, facilitates the program Continuous Quality
Improvement (CQI) activities to include, but limited to:
a. Tracking and trending clinical outcomes,
b. Tracking and trending patient satisfaction (HCAHPS)
c. clinical /customer service standards,
d. patient complications,
e. Various additional data points such as denied days, hospital
wide survey results, nurse call back results, length of stay and
volumes, etc. and other areas as need determines.
In collaboration with the team is responsible for developing and
implementing improvement plans and other patient satisfaction
activities. Uses skills in Performance Excellence/Lean to seek out
ways to improve efficiency.
Attend and maintain membership on appropriately assigned
committees. As directed by the SLA, may chair teams for achievement
of specialty "center of excellence designations" as defined by the
Demonstrate good financial/resource stewardship.
Coordinate and lead regularly scheduled meetings effectively
with all participating parties within the service line. May include
unit staff, medical director, other physicians, and key staff.
Enhances professional growth and development through
participation in educational programs, current literature, in
service meetings, and workshops.
Conducts monthly Support Group meetings in collaboration with
the nutritionist in the Health & Healing department.
Participates in developing and evaluating annual
goals/objectives and work plans for the assigned unit and shift.
Monitors competency standards with Associates on assigned shift. In
conjunction with unit leadership, creates opportunities for
Participates in interviews and the selection of team members,
contributes to the annual performance review of Associates that are
written and administered by the Director.
Communicates with the Director any barriers, deficiencies, or
issues regarding clinical patient care, with a focus on safety,
quality and patient satisfaction and works with Director to
implement solutions and changes to improve the services
Maintains annual mandatory education requirements specific to
position as mandated by CCMH.
- Performs all other duties as assigned or requested.
III. Minimum Requirements (experience, training, and
To effectively fulfill this position, candidate must meet the
Graduate of accredited school of nursing is required.
> 3 years related clinical experience, knowledge of the
special needs of the stroke patient; Experience with ischemic and
hemorrhagic stroke patients is strongly preferred.
> Current Florida state license as Registered Nurse. BSN
required. If candidate does not have a BSN when beginning the role,
a BSN must be obtained within 3 years.
> Current acceptable CPR certification required: American
Heart Association Basic Life Support for Health Care Provider OR
American Red Cross CPR/AED for the Professional Rescuer OR American
Red Cross Basic Life Support for Healthcare Providers
> ACLS required or must obtain within 6 months of hire or
Candidate should have experience with program coordination,
including but not limited to: patient/customer relations, ability
to prioritize multiple tasks and responsibilities, work
independently with minimal direction, and strong organizational
skills are required. Must have excellent interpersonal skills and
be able to communicate easily with persons from diverse backgrounds
and educational levels with previous public speaking skills
Other required skills include documented experience in Windows
based applications (Microsoft applications) with competence in word
processing and database management, PowerPoint and spreadsheets.
EPIC experience preferred. Excellent written and verbal
communication skills are required.
IV. Physical Requirements:
This position requires occasional lifting of 5 pounds overhead
and to waist level and 5 10 pounds to shoulder height. Carrying
from 5 10 pounds of supplies is occasionally required. Walking,
reaching sitting, and standing are frequently required and comprise
from 34 66% of the workday. Climbing, squatting, kneeling, reaching
overhead, and grasping are occasionally required. Independent
decision-making is required. Mental concentration and working with
precise limits of accuracy are important.
V. OSHA Exposure Category:
2 - Tasks that involve no exposure to blood, body fluids or
tissue; however position may require performing unplanned Category
1 tasks. The normal work routine involves no exposure to blood,
body fluids, and/or tissue; however, exposure or potential exposure
may be required as a condition of employment. Appropriate
protective measures are readily available to incumbents in this
1 - Procedures or job-related tasks involve an inherent
potential for mucous membrane or skin contact with blood, body
fluids or tissues, or a potential for spills or splashes of blood
or body fluids. Use of protective measures is required for this