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Stroke Program Coordinator

Company: Cleveland Clinic
Location: Stuart
Posted on: June 9, 2021

Job Description:

Job Details

I. Basic Purpose:

The Comprehensive Stroke Program Coordinator is responsible for serving as the day to day facilitator within the Stroke Program and will coordinate the development, implementation, and organization of all elements of the clinical program for the designated service line. Responsible for serving as liaison between physicians, administration, staff, volunteers and patients while tracking the progress for the program and identifying areas for improvement. Responsible for patient education, coordination of patient activities, and programmatic activities within the stroke program.

II. Major Duties and Responsibilities:

  1. Demonstrates professionalism in all interactions and communications, frequently requiring discretion, judgment and initiative. Effectively handles multiple situations concurrently. Assists with emergency situations, departmental patient volumes, and supports the Associates in direct care.

  2. Demonstrates an expert level of clinical nursing specialty practice through assessment, planning and coordinating complex patient care.

  3. Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes. Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required.

  4. Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.

  5. In collaboration with the Service Line Administrator (SLA) and the Medical Director/Physician Leaders for the Program, reviews outcomes and identifies opportunities to improve performance.

  6. Based on evidence and outcomes from best practice programs and industry data, identifies opportunities for further development of services and programs to meet the specific needs of the program population.

  7. Facilitates program development and oversees the day to day patient management with the program, working with clinical teams at all sides where the program provides services.

  8. Collaborates with physicians to develop and maintain standardized systems of care including community/pre-hospital, post hospital, and discharge coordination.

  9. Act as clinical liaison between the hospital and physician's practice.

  10. Ensures clinical care is implemented within state regulatory requirements and appropriate practice acts, identified standards as well as Cleveland Clinic Martin Health policies and procedures.

  11. Maintain effective communications with team members and health system departments.

  12. Promote and support timely patient flow standard work through all phases of care in collaboration with Case Management. Engages Staff during daily huddles, discuss and promote clinical outcomes standards, patient experiences and safety. In collaboration with Clinical Coordinators, monitors bedside handoff communication, discharge time out tool, and Whiteboard use.

  13. Facilitates and fosters interdisciplinary collaboration in patient care delivery. Contributes and/or leads multidisciplinary rounds and/or huddles. Oversight of ongoing multidisciplinary clinical team meetings for the service line program.

  14. Working with Clinical Leaders, make rounds on patients and physicians during shift to ensure care is being delivered according to plan. Assess, monitor and corrects any issues with Core Measures.

  15. Build relationships successfully with various internal and external stakeholders. Acknowledges and utilize volunteers.

  16. Serve as the clinical resource for service line care best practice programs by:

a. educating nurses and physicians,

b. monitoring patient care in real time, and

c. advocating for necessary elements of care.

  1. Develop and help maintain evidence-based, standardized care plans/pathways with physician leaders and other key clinical areas.

  2. Ensure appropriate educational programs and resources are available for patients and families. Responsible for developing and overseeing appropriate classes direct to individuals in the service line population. Coordinates distribution of teaching material to physician's offices. Oversees the development and ongoing editing of all program forms and materials.

  3. In collaboration with the SLA, the Chief Quality Officer, and Physician Leaders, facilitates the program Continuous Quality Improvement (CQI) activities to include, but limited to:

a. Tracking and trending clinical outcomes,

b. Tracking and trending patient satisfaction (HCAHPS)

c. clinical /customer service standards,

d. patient complications,

e. Various additional data points such as denied days, hospital wide survey results, nurse call back results, length of stay and volumes, etc. and other areas as need determines.

  1. In collaboration with the team is responsible for developing and implementing improvement plans and other patient satisfaction activities. Uses skills in Performance Excellence/Lean to seek out ways to improve efficiency.

  2. Attend and maintain membership on appropriately assigned committees. As directed by the SLA, may chair teams for achievement of specialty "center of excellence designations" as defined by the service line.

  3. Demonstrate good financial/resource stewardship.

  4. Coordinate and lead regularly scheduled meetings effectively with all participating parties within the service line. May include unit staff, medical director, other physicians, and key staff.

  5. Enhances professional growth and development through participation in educational programs, current literature, in service meetings, and workshops.

  6. Conducts monthly Support Group meetings in collaboration with the nutritionist in the Health & Healing department.

  7. Participates in developing and evaluating annual goals/objectives and work plans for the assigned unit and shift. Monitors competency standards with Associates on assigned shift. In conjunction with unit leadership, creates opportunities for Associate development.

  8. Participates in interviews and the selection of team members, contributes to the annual performance review of Associates that are written and administered by the Director.

  9. Communicates with the Director any barriers, deficiencies, or issues regarding clinical patient care, with a focus on safety, quality and patient satisfaction and works with Director to implement solutions and changes to improve the services provided.

  10. Maintains annual mandatory education requirements specific to position as mandated by CCMH.

  11. Performs all other duties as assigned or requested.

III. Minimum Requirements (experience, training, and education):

To effectively fulfill this position, candidate must meet the following requirements:

Graduate of accredited school of nursing is required.

> 3 years related clinical experience, knowledge of the special needs of the stroke patient; Experience with ischemic and hemorrhagic stroke patients is strongly preferred.

> Current Florida state license as Registered Nurse. BSN required. If candidate does not have a BSN when beginning the role, a BSN must be obtained within 3 years.

> Current acceptable CPR certification required: American Heart Association Basic Life Support for Health Care Provider OR American Red Cross CPR/AED for the Professional Rescuer OR American Red Cross Basic Life Support for Healthcare Providers

> ACLS required or must obtain within 6 months of hire or transfer

Candidate should have experience with program coordination, including but not limited to: patient/customer relations, ability to prioritize multiple tasks and responsibilities, work independently with minimal direction, and strong organizational skills are required. Must have excellent interpersonal skills and be able to communicate easily with persons from diverse backgrounds and educational levels with previous public speaking skills preferred.

Other required skills include documented experience in Windows based applications (Microsoft applications) with competence in word processing and database management, PowerPoint and spreadsheets. EPIC experience preferred. Excellent written and verbal communication skills are required.

IV. Physical Requirements:

This position requires occasional lifting of 5 pounds overhead and to waist level and 5 10 pounds to shoulder height. Carrying from 5 10 pounds of supplies is occasionally required. Walking, reaching sitting, and standing are frequently required and comprise from 34 66% of the workday. Climbing, squatting, kneeling, reaching overhead, and grasping are occasionally required. Independent decision-making is required. Mental concentration and working with precise limits of accuracy are important.

V. OSHA Exposure Category:

2 - Tasks that involve no exposure to blood, body fluids or tissue; however position may require performing unplanned Category 1 tasks. The normal work routine involves no exposure to blood, body fluids, and/or tissue; however, exposure or potential exposure may be required as a condition of employment. Appropriate protective measures are readily available to incumbents in this position.

1 - Procedures or job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues, or a potential for spills or splashes of blood or body fluids. Use of protective measures is required for this position).

Keywords: Cleveland Clinic, Palm Beach , Stroke Program Coordinator, Other , Stuart, Florida

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