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Front Desk Coordinator

Company: Sollis Health
Location: Palm Beach
Posted on: November 12, 2021

Job Description:

Your Responsibilities In the role of the Front Desc Receptionist you will oversee the administrative duties of our medical clinic, and create a wonderful first impression for members as the first person they interact with. You will be responsible for managing our phone lines and moving patients through the intake and checkout process. You will interact smoothly with all patients and Sollis staff, and ensure that all procedures are closely followed so the medical team can concentrate on the well-being of our patients. Specifically, your duties will include:

  • Answer the Sollis medical hotline. Direct patients to the correct channels for their medical care, billing questions or other needs
  • Prepare new records, files, and maintain records in Salesforce (customer relationship management tool) and ECW (our electronic health record)
  • Keep entire office space and suites neat and clean, oversee maintenance staff
  • Perform administrative duties as needed, especially around inputting medical information to the proper channels and tech systems
  • Distribute mail and handle routine correspondence
  • Perform back-office duties pertaining to inventory and space management when needed
  • Maintain office supplies and ensure the clinic is well stocked Experience
    We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
    • Excellent administrative background, especially in managing customers on the phone
    • Previous experience in a medical office
    • Customer Services/Hospitality skills/experience.
    • Ability to efficiently execute (and often improve) established office routines and policies.
    • Are a rising star, looking for a challenging opportunity to build the operations of a growing business. Skills
      To be successful in this role, candidates will demonstrate the following:
      • Exceptional organizational and interpersonal skills
      • Excellent attention to detail and a conscientious personality type
      • Excellent communication skills and the ability to work cross-functionally among departments and teams
      • Strong database and systems skills, especially with Salesforce and ECW (our electronic health record)
      • Ownership and accountability - a "buck stops here" attitude, happy to take ownership for projects and problems and make sure they are executed to the highest standards
      • Ability to think and work independently, effectively, and efficiently as if running your own business unit
      • Ambitious, strong work ethic, and open to new ideas Comp & Benefits: Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
        • Competitive salary aligned with your experience
        • Excellent benefits, including healthcare, dental, vision
        • 401K with matching 3%
        • 15 days PTO + 12 federal holidays
        • Free Sollis Health membership for you and your family
        • Employee stock options
        • Yearly bonus
        • Annual continuing education allocations
        • Dedicated, motivated team and chance to be part of a highly ambitious medical startup
        • Modern, elegant, and high-end work environment
        • Flexible schedule About Sollis Health Sollis Health is a members-only medical concierge delivering expert, on-demand treatment in a serene and private environment. Available 24/7, with zero wait time, our service is designed to handle emergencies, everyday care and everything in between. Our state-of-the-art centers are equipped with advanced imaging equipment and an in-house lab, enabling us to expedite your diagnosis and care. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team, corporate/event testing, and more. We service New York, New Jersey, Connecticut, the Hamptons, Los Angeles, South Florida and provide around-the-clock telemedicine all over the world.

Keywords: Sollis Health, Palm Beach , Front Desk Coordinator, Other , Palm Beach, Florida

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