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Network Support Specialist (Level II)

Company: Vaco Technology
Location: Lake Worth
Posted on: November 16, 2021

Job Description:

Network Support SpecialistThe main responsibility will be to provide technical support related to computers and network operations. This includes initially receiving calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instances. This person will work in an office environment and will need to interact with users as well as other support staff. This person may be assigned a rotation shift schedule but currently we are looking for 8:30am - 5:30pm or 9am - 6pm.Systems knowledge required: Microsoft Windows, Exchange, and Office Suite, RDP/VCN, Remote Apps, SharePoint 2010 and higher.Hardware: Computer setup, Printers, Copiers, Scanners, Faxes, Tablets, Droid/Apple cell phones, RingCentral phone system, routers, switches, scan guns.Knowledge not required but helpful: database knowledge (SQL, Access, jBASE)Required Certifications with experience: MCTS, CCNA, CompTIA A+Network Technologies: Cisco switches, routers, Meraki wireless access pointsSecurity: Veeam back-up configuration, Meraki firewall administration, remove malware from devices using various software (Trend Micro)Software/Applications: Office 365, DUO, Cisco Umbrella, Trend-Micro, Open DNS, Active Directory, Exchange and Azure administration, VMWare environment.Other Responsibilities:Responsible for phone support (as well as face to face support)- Systems and HardwareBasic troubleshooting skills (pc software, hardware and connectivity)Troubleshooting, repairing and maintain workstations and printers remotely and onsiteSetting up cell phones and desk phonesSetting up scan guns for the warehouseSharePoint migration knowledge would be a plusSetting up and maintaining a reliable WiFi / programming Access pointsTHIS ONE IS A MUSTConfiguring Cisco routers and switchesTHIS ONE IS A MUSTSome traveling required if neededExcellent communication and organizational skills.Customer service skills, great work ethics, great attitude and great organization skills

Keywords: Vaco Technology, Palm Beach , Network Support Specialist (Level II), Other , Lake Worth, Florida

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