Communications Coordinator

Company: Four Seasons Hotels Limited
Location: Palm Beach
Posted on: May 28, 2023

Job Description:

Four Seasons Resort Palm Beach is seeking a Communications Coordinator to join our team exciting Reservations team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company!

We are looking for candidates who have excellent phone communication skills with strong attention to detail and the ability to multi-task. The ideal candidate will also have a warm, welcoming voice, a positive attitude and be knowledge able about hotel operations. 1-2 years of previous experience in any relevant administrative position is an asset. The candidate must be able to work all shifts including mornings, evenings, weekends, and holidays. The candidate must be fluent in reading, writing and spoken English.

Job Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
• Ensures that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks
• Support with providing exceptional quality service to our guests through our Chat messaging system
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), internet system and facsimile machines
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
• The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, and call waiting
• The ability to assist callers in placement of local or long distance and prepare charges for posting to proper accounts
• The ability to report and log all telephone maintenance and operational problems
• The ability to handle messages accurately and timely
• The ability to maintain upkeep of phone equipment and headsets
• The ability to coordinate all special telephone requests for guests in meeting or guestrooms
• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
• Excellent interpersonal, typing and communication skills, as well as a positive attitude
• Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
• Skills and ability to learn and master multiple software system
  
  About Four Seasons Resort Palm Beach
  
  Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
  
  Service Culture
  
  Currently operating 124 hotels and resorts, and 44 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Most recently, Cond Nast Traveler Readers' Choice Awards recognized Four Seasons Resort Palm Beach as the #1 Resort in Florida and within the best in the world.
  
  Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Join our team and discover why Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998.
  
  What to Expect
  Competitive Salary & Wages
  
  Complimentary Employee Benefits
  401(k) Retirement Plan
  Excellent Training and Development opportunities
  Complimentary Accommodation at other Four Seasons Hotels and Resorts
  Complimentary Dry Cleaning for Employee Uniforms
  Complimentary Employee Meals
  ... and so much more!
  
  Learn more about what it is like to work at Four Seasons, visit us:
  http://jobs.fourseasons.com/
  https://www.linkedin.com/company/four-seasons-hotels-and-resorts
  https://www.facebook.com/FourSeasonsJobs
  
  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Keywords: Four Seasons Hotels Limited, Palm Beach , Communications Coordinator, Other , Palm Beach, Florida