Customer Service Representative
Company: Teleperformance
Location: Hobe Sound
Posted on: April 8, 2021
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Job Description:
Overview: Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading
companies, bringing solutions and enhancing customer experience
during each interaction. We are the largest interaction expert team
in the market: multicultural, highly skilled, and deeply
knowledgeable, with a wide range of integrated omnichannel
solutions, technology, and the highest security standards. For us,
each interaction needs to be treated as unique.
Benefits of working with TP include
* Paid Training & Competitive Wages ($14.50/hr)
* Monthly Bonuses
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Employee wellness and engagement programs
* A fun, casual work environment on site or virtual
Your Impact
Our call center representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.
In addition to the overall convenience, you'll enjoy the many
benefits of working from home at this time. (You must be able to
work on-site at the Port. St. Lucie site in the future)
* Removing the cost, stress and time constraints of a daily
commute
* Total comfort of working from your own home
* A flexible work scheduled and more work life balance
Responsibilities: Your Responsibilities
* Inbound calls- customer care supporting bank account holders of
traditional banks and other financial institutions. These phone
call inquiries will be about various banking products and services.
The primary member service inquiries are in the form of inbound
phone calls pertaining to the following top call drivers:
* Password Reset
* Sending Tax Forms
* Brokerage Questions
* Banking and Payment Related Questions
* Account Closing / Transfer
* Outbound follow-up phone calls (manual call backs) may be
required on occasion in follow-up to an inbound inquiry that was
not able to be resolved for the customer on the initial
inquiry.
Qualifications: What We're Looking for
* Availability to work various shifts
* Ability to use Windows operating systems
* Ability to type 25 wpm
* Over 18 years of age
* High School Graduate or GED
* Predictable and reliable attendance
* Proficient in English
* Ability to present creative solutions to customer's problems
* Confident
* Must be able to articulate well and think on their feet
* Clarity in communication
* Providing correct information to the customers
* Helpful approach, willingness to problem solving
* Ability to work positively and calmly with customers
* Educate customers on options
* Be warm and friendly
What We Prefer
* 6 -12 month customer service experience preferred
* Bilingual
* Consistent work history
* Proven oral & written communication skills
* Some Technical background
Being One of Our People
It is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance, Palm Beach , Customer Service Representative, Sales , Hobe Sound, Florida
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