Customer Service Representative
Company: Suburban Propane
Location: Indiantown
Posted on: May 16, 2022
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Job Description:
Overview:We are currently looking for a Customer Service
Representative to play a pivotal role in helping to support
excellent customer service, customer retention and new customer
acquisition. As a Customer Service Representative, you will serve
as a main point of contact for our customers by handling inbound
and outbound sales and service related calls and performing
administrative functions ensuring the highest level of customer
service, quality, efficiency and accuracy in all that you
do.Responsibilities:--- Handle incoming calls and utilize a
proactive sales approach with every customer interaction to uncover
additional sales and service opportunities--- Maintain an in-depth
knowledge of Suburban Propane products and services, customer
account and billing processes, new customer information, and
various policies and procedures related to product delivery and
service--- Present a professional, confident and enthusiastic image
to develop trusting relationships with all customers--- Provide
high levels of customer account management by properly setting up
and maintaining account information and data--- Process and
coordinate Accounts Receivable, Collections and Accounts Payable
functions and activities--- Handle administrative, data entry,
reporting and reconciliation around asset and inventory controls
and purchasing--- Coordinate with Customer Service Center (CSC),
regional and corporate employees to ensure high levels of customer
service and achieve operational efficiencies--- May assist with
route forecasting and maintenance and with the scheduling of daily
service work, installation and repairsWhy Suburban Propane?
Suburban Propane takes pride in serving our employees and does so
by offering competitive pay with incentive potential and a
comprehensive benefits package including, but not limited to,
medical, dental, vision, disability, life insurance, HSA and FSAs,
paid vacation, personal and sick pay, tuition assistance, online
learning opportunities and training, and a 401(k) with company
match and immediate vesting.For a full list of our benefit
offerings please visit
https://jobs.suburbanpropane.com/benefits/Qualifications:---
Minimum of 3 years of experience in a customer service role---
Minimum of a High School diploma or GED preferred--- Solid computer
skills including Microsoft Office, data entry and the ability to
run and analyze reports--- Ability to multi-task and prioritize
assignments in a team environmentAs part of our pre-employment
hiring process background checks and drug screens are
performed.Headquartered in Whippany, New Jersey, Suburban Propane
Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor
of a diverse array of products to meet the energy needs of our
customers, specializing in heating oil and refined fuels, as well
as the marketing of propane, natural gas and electricity in
deregulated markets. With over 3,000 employees, Suburban Propane
maintains business operations in 41 states, providing prompt,
reliable service to over one million residential, commercial,
industrial and agricultural customers.All applicants for employment
shall be considered without regard to race, religion, color, creed,
national origin, ancestry, age, gender, sex, pregnancy, sexual
orientation, gender identity, gender expression, marital status,
physical or mental disability, medical condition, genetic
information, military or veteran status, or any other
classification protected by law.
Keywords: Suburban Propane, Palm Beach , Customer Service Representative, Sales , Indiantown, Florida
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