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Front Desk Agent

Company: Best Western Downtown Stuart
Location: Stuart
Posted on: September 15, 2022

Job Description:

We are searching for the best and brightest in the customer service industry to fill our Full and Part-Time Guest Service Agent Role. Checking people in and out. It is a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.*As a Front Desk Agent, you will* - Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest know the location of their room. - Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. - Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. - Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. - Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction. - Receive, input, retrieve and relay messages to guests.*Fundamentals*To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.Job Types: Full-time, Part-timeBenefits:* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftWork Location:* One locationCommunication method(s) used:* Email* Phone* Chat* In personBenefit Conditions:* Waiting period may apply* Only full-time employees eligibleJob Type: Full-timePay: From $13.00 per hourBenefits:* Flexible schedule* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftEducation:* High school or equivalent (Preferred)Experience:* Hotel Experience: 1 year (Required)* Front Desk: 2 years (Required)Work Location: One location

Keywords: Best Western Downtown Stuart, Palm Beach , Front Desk Agent, Sales , Stuart, Florida

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