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Customer Service Representative

Company: American Residential Warranty
Location: Lake Worth
Posted on: September 22, 2022

Job Description:

If you enjoy talking on the phone, being a team player, are a fast learner and enjoy learning new skills, we are looking for you! We are looking for energetic upbeat talent to join our team in Boca Raton, FL to handle all inbound and outbound customer service calls. You will need to successfully resolve customers concerns and billing issues, request payments, collect new payments, review home warranty coverage with customers, mail invoices and term booklets, update the CRM database and perform other tasks as needed. Our Customer Service Reps will be responsible for retaining and upselling customers.Preferred Requirements: Previous Customer Service experience Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong problem-solving and conflict resolution skills. Ability to prioritize tasks and multitask. Proficient with Microsoft Office. Prior Sales a plusEducation and Experience:High school diplomaPosition Type:Fulltime - 8am-8pm, plus every other Saturday. (schedule times are based on seniority and business needs)Compensation:Approx range is $35-50K a year (base pay, commissions, bonuses and spiffs)Job Type: Full-timePay: $35,000.00 - $50,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insuranceSchedule: 8 hour shift Monday to Friday Weekend availabilitySupplemental pay types: Bonus pay Commission payApplication Question(s): Will you be able to reliably commute or relocate to Boca Raton, FL 33431 for this job?Work Location: One location

Keywords: American Residential Warranty, Palm Beach , Customer Service Representative, Sales , Lake Worth, Florida

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