Front Desk Agent

Company: Confidential
Location: Palm Beach
Posted on: November 26, 2022

Job Description:

*Position: * Front Desk Agents

*Reports To: * General Manager

*Responsibilities: *

Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.

*Physical Requirements: *

Must be able to stand for long periods of time.

*Job Functions: *

* Completes daily duties and checklist to ensure the front desk operates smoothly.
* Assists guests with their requests in an appropriate manner.
* Handles guest's complaints in a positive manner.
* Knows when to communicate guest complaints to the Supervisor/Manager on duty.
* Make decisions that benefit the hotel and the hotel guests.
* Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction.
* Understands how a hotel and all the hotels departments operate.
* Is able to work with a variety of people without any problems.
* Is friendly and courteous towards guests and peers.
* Has a pleasant speaking voice.
* Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
* Is able to anticipate guest needs.
* Makes hotel reservations and notes special details.
* Takes incoming calls and transfers to other departments accordingly.
* Provides guests with accurate hotel facility information.
* Handles Concierge duties when the Concierge is not on duty.
* Gives proper pass on during shift change.
* Monitors hotel room key inventory. Ensures we get all keys back at check out.
* Maintain all front desk logs for back up purposes.
* Keeps front desk area cleaned and organized.
* Other duties as assigned

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Palm Beach, FL 33480: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Confidential, Palm Beach , Front Desk Agent, Sales , Palm Beach, Florida