Hawaii Based Call Center Agent - Work From Home
Company: Southern Airways Corporation
Location: Palm Beach
Posted on: March 19, 2023
|
|
Job Description:
JOB TITLE: Call Center Virtual Work From Home, Weekends
Mandatory
DEPARTMENT: Customer Service
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Full Time
SHIFT: 3:30PM - 12AM Hawaiian Time Zone
POSITION SUMMARY:
Call Center Agents are usually the first contact our customers have
with our company. They are responsible for incoming calls to the
reservation center, processing reservations and changes in
itinerary, making alternative transportation arrangements in
coordination with SOC, and resolving problems. This is a virtual
position. Must be available weekends.
Did we mention that the incumbent will be eligible for flight
benefits, wiki cargo benefits, and medical/dental/vision
insurance?
JOBS THIS POSITION DIRECTLY SUPERVISES:
This position does not supervise others.
KEY RESPONSIBILITIES
Knowledge, Skills & Abilities:
Education:
Level 2 - Ability to execute sound decision-making in a fast-paced
environment.
Level 1 - Requires some concentration and normal attention.
Generally, once the job is learned, the tasks can be performed more
or less automatically.
Level 2 - Requires high periods of concentration intermittently and
normal attention. Generally, even once the job is learned, tasks
will require normal attention to deal with recurring variables.
Level 3 - Requires a high level of concentration and a high level
of attention intermittently. Generally, the approach to tasks may
be consistent, but the number of steps required and/or the number
of variables involved creates the possibility of errors unless the
incumbent pays close attention.
Physical requirements:
Activity Approximate % of Time
Sitting or standing at a desk
95%
Walking/Standing
5%
Degree of Hand-Eye Coordination Required:
Computer
Varies
Phone
Varies
Photocopier, fax machine, scanner
Varies
Approximate percentage of time incumbent spends in "on-the-job"
travel, including commuting to regular work locations: less than
5%
Shifts available afternoon, evening, overnight Hawaiian Time Zone,
Weekends Mandatory
Keywords: Southern Airways Corporation, Palm Beach , Hawaii Based Call Center Agent - Work From Home, Sales , Palm Beach, Florida
Click
here to apply!
|